Seamless Support for UK’s Largest Insurance and Investment Company
Logix BPO delivered seamless support for life insurance policy renewals, lead generation, and switch services, transforming the company’s overall customer experience.
The Company
Royal London is the UK’s largest mutual life, pensions, and investment company that’s proudly customer-owned since 1861, aiming to help its customer base build financial resilience.
Logix’s Solution
As a trusted BPO company, Logix BPO helped Royal London achieve its goal of delivering strong customer outcomes by supporting operations in the following areas:
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Renewals
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Sales
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Switch
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Lead Generation
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Hot Keys
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Appointment Setting
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Help Desk
Results Achieved
With Logix BPO, Royal London transformed how it approached its customers, which led to improved customer engagement.
93% FCR and maintained high QA scores.
Increased policy renewals through focused hotkey support.
Strengthened the company’s customer-first values.
Reduced handling time with continuous process improvement.
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
