Enhancing Customer Satisfaction and Loyalty for a Travel Services Company
Logix BPO managed customer service and loyalty programs for Rocketmiles, supporting travel bookings and offering customers valuable travel incentives.
The Company
Rocket Travel, Inc., operating as Rocketmiles, provides travel and logistical services, including booking, research, and incentives, such as discounted hotels and airplane tickets. It serves customers throughout the United States.
Logix’s Solution
Logix BPO offered Rocketmiles services tailored to meet their customer service and loyalty needs.
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Result Achieved
As a dependable BPO company, Logix BPO delivered tailored services to Rocket Travel, Inc. to support their customer service and loyalty goals.
FCR 96%: Provided efficient and effective resolutions for travel bookings and inquiries
SLA 88%: Met customer service targets for rapid response times, enhancing the booking process
QA 97%: Delivered accurate service and support, ensuring loyalty program and travel incentives were handled flawlessly
CSAT 93%: Maintained strong customer satisfaction by providing valuable incentives and quick service
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
