Driving Satisfaction Through First-Rate Financial Support

Logix BPO aimed to drive customer satisfaction by offering specialized support in collections and debt management.

The Company

Real People is a licensed non-deposit-taking financial institution. The company provides financial solutions targeted at small and medium enterprises.

Logix’s Solution

As a trusted BPO company, Logix BPO provided Real People with the following services to engage customers and support the settlement of financial obligations:

Customer Service Help Desk
Sales
Collections
Debt Collections
Mis-Sold Claims

Results Achieved

Real People had connected with satisfied customers to settle collections and debts, thanks to Logix BPO.

Delivered prompt and effective customer service, with a focus on collections

Achieved a 90%–94% rate on first call resolution

Supported sales and customer inquiries, enhancing overall service quality

Earned an 80%–85% right party contact rate

Start Your Success Story with Logix BPO

Logix BPO delivers nothing less than excellent outsourcing solutions.
 Our teams have a proven track record of providing high-quality services across various verticals.