Deepening Customer Relations Through Specialized Support
Logix BPO enhanced QNB’s customer service operations by providing specialized support through a robust help desk. It ensured efficient handling of sales inquiries, collections, and debt-related concerns while fostering customer loyalty.
The Company
QNB is a Qatari multinational commercial bank, founded in 1964 and headquartered in Doha. It has subsidiaries in 31 countries across three continents. Its ownership is equally split between the Qatar Investment Authority and public shareholders.
Logix’s Solution
QNB partnered with Logix BPO, a trusted BPO company, to enhance communication between its customer service team and clients. The services provided included:
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Customer Service Help Desk
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Sales
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Collections
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Debt Collections
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Mis-Sold Claims
Results Achieved
The improved communication process helped QNB elevate its relationship with its customers.
90% customer follow-up satisfaction rating
4.3 minutes median support interaction time
91% issue categorization accuracy
2.8% escalation to second-level support
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
