Elevating Multi-Channel Support for Qatar’s High-End Airline
Logix BPO delivered multi-channel customer service and loyalty support for Qatar Airways, helping travelers with flight arrangements, reward redemptions, and upgrades. The team focused on upholding the airline’s premium service standards through every interaction.
The Company
Qatar Airways, the flag carrier of Qatar, is headquartered in Doha and operates a hub-and-spoke network, flying to over 170 international destinations across five continents. With a fleet of over 200 aircraft, it has been a member of the Oneworld alliance since 2013 and employs more than 43,000 people.
Logix’s Solution
Qatar Airways needed high-quality customer support. Logix BPO, a trusted BPO company, delivered this through the following key services:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
Assisting Qatar Airways’s customers ensured the airline met each customer’s flight needs at every point of their journey.
Achieved 96% FCR, resolving flight bookings, reward redemptions, and upgrade requests on first contact
Maintained SLA at 87%, ensuring timely assistance across high-traffic international channels
Delivered QA score of 98.5%, upholding the airline’s premium service reputation
Reached CSAT of 94%, driven by consistent, high-quality support for loyalty members and frequent flyers
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
