Unmatched Proctoring Support for Secure Online Exams
Logix BPO managed non-voice support and proctoring examiners for ProctorU, ensuring secure remote proctoring, live monitoring, and identity verification.
The Company
ProctorU is an online proctoring service that allows students to take exams remotely while ensuring academic integrity through methods like live webcam monitoring, screen recording, and identity verification.
Logix’s Solution
As a dependable BPO company, Logix BPO helped ProctorU support both test takers and examiners on the platform through the following key services:
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Proctoring Examiners
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Recruitment Process Outsourcing
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Telemarketing
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Retention
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Quality Trust Pilot
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Help Desk
Results Achieved
ProctorU maintained a secure online proctoring session for its users, thanks to Logix BPO’s support.
97% secure session completion rate (no unmonitored windows or unverified users)
95%+ SLA compliance on exam launch and ID verification within time thresholds
98% escalation accuracy (correct flagging of violations or suspicious behavior)
2-minute median response time for student support via chat
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
