Customer Support Management for an American Food and Beverage Corporation
Logix BPO provided consumer sales and collections support for PepsiCo, focusing on driving product sales and managing payments effectively.
The Company
PepsiCo, Inc. is a multinational food, beverage, and snacks corporation headquartered in Harrison, New York. The company was formed after the merger of Pepsi-Cola and Frito-Lay, and has since scaled to include a significant selection of food and beverage brands.
Logix’s Solution
As a reliable BPO company, Logix BPO provided the following services to help support and enhance PepsiCo, Inc.’s operations:
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Consumer Sales
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Wholesale Front Office
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Wholesale Back Office
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Collections
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Help Desk
Results Achieved
With the outsourced support Logix BPO provided, PepsiCo observed a significant improvement in its customers’ journey and satisfaction.
Achieved and maintained 88% customer retention
92% Dispute Resolution Efficiency
Achieved 15%–20% sales conversion rates
Averaged 6 minutes of call handling time
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
