Prompt Support for an Elevated Customer Experience
Logix BPO provided customer service and technical support for O2, ensuring customers had the best mobile service experience in the UK.
The Company
Telefonica UK Limited, trading as O2, is the largest mobile network operator in the UK, with around 23.2 million subscribers as of December 2024.
Logix’s Solution
To support O2 customers with the service they needed, BPO company Logix BPO provided the following solutions:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Upgrades
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
O2 could resolve issues promptly, resulting in an increased customer retention rate and, indirectly, sales.
Received mobile and broadband issues with 96% FCR
85% SLA, ensuring timely issue resolution
Boosted retention through 92% CSAT via loyalty programs
Contributed to sales with 95% QA
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
