Prioritizing Customer Support with the UK’s Leading Energy Supplier
Logix BPO helped NPOWER reduce energy costs by supporting its lead generation initiatives, offering tailored energy plans, managing service switches, and resolving mis-sold claims efficiently.
The Company
Founded in 2016, NPOWER Business Solutions is one of the leading UK energy suppliers, providing gas, electricity, and services to small and medium-sized businesses, managing their energy and reducing equivalent costs. NPOWER’s efforts in reducing carbon emissions, water consumption, and improving waste management have been recognized through a triple certification for the Carbon Trust Standard.
Logix’s Solution
As a reliable BPO company, Logix BPO supported NPOWER’s growth by managing customer service tasks, allowing the company to focus on its core functions:
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Lead Generation
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Sales
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Switch
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Mis-Sold Claims
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Multi-Channel Help Desk
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RPO
Results Achieved
With Logix BPO’s support, NPOWER polished its customer service, improving its clients’ trust and relationship with the company.
98% SLA achieved across email, voice, and chat channels.
92% FCR rates in the inbound support team despite high call volumes.
Maintained smooth insurance renewal support through efficient hotkey routing.
95% QA score maintained through the agents’ strong product knowledge.
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
