Providing Reliable Support for the UK’s Healthcare System
Logix BPO supported the NHS and its regional PCTs by providing talent acquisition services for nursing and midwifery roles, including sourcing and screening, as well as background and security checking compliance. Additionally, we offer inbound customer support and handle escalations, with KPIs tracking average call handling times on an hourly, daily, weekly, and monthly basis.
The Company
The National Health Service (NHS) is the publicly funded healthcare system in England, and one of the four National Health Service systems in the United Kingdom.
Logix’s Solution
As a trusted BPO company, Logix BPO supported the National Health Service (NHS) by delivering the following services to enhance its healthcare operations:
-
Talent Acquisition
-
Help Desk / Back Office Functions
Results Achieved
With Logix BPO’s support, the NHS was able to recruit enough healthcare professionals and resolve patient queries on time.
Candidate satisfaction maintained at 95% or above
8–10 video interviews per TA agent, per day
Averaged less than 20 seconds in terms of speed of answer
Averaged 4–6 minutes of handling time per call
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
