Increasing Lead Conversions Through Real, Human Chat Support
The Ngage Live Chat campaign focused on delivering highly responsive and human-powered live chat support for clients in the medical and legal sectors. It also emphasized the importance of empathy, immediacy, and professionalism in every interaction.
The goal was to increase website engagement, convert passive visitors into active leads, and provide consistent support that reflects each client’s brand values.
The Company
Ngage Live Chat is a leading provider of live chat solutions specializing in the medical and legal industries. Founded in 2008, the company was built on a clear mission: to convert clicks into clients. With over 6 million chats handled to date, NLC has established itself as a key player in digital engagement, helping businesses drive lead generation and optimize conversion rates through real-time customer interaction.
Logix’s Solution
Ngage Live Chat needed help with its lead generation, so BPO company Logix BPO provided these services, interacting with NLC’s customers in a friendly, professional manner:
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Record Retrieval
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Claims
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Patient Help Desk
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Appointment Setting
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Virtual Assistance
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Technical Support
Results Achieved
With Logix BPO’s support, Ngage Live Chat was able to effectively turn visitors into qualified leads.
Average Chat Response Time: ≤30 seconds
Lead Conversion Rate: ≥15% of chats resulting in qualified leads
Chat Accuracy Rate: ≥98% accuracy in information provided
Customer Satisfaction Score: ≥90% positive feedback on chat interactions
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
