Exceptional Multi-Channel Support for a South-African Entertainment Company
Logix BPO delivered a multi-channel customer service for MultiChoice, focusing on subscription upgrades and renewals to support the company’s broad subscriber base across South Africa and sub-Saharan Africa. This enhanced the company’s customer experience and drove retention in a competitive entertainment market.
The Company
MultiChoice Group is a South Africa-based video entertainment company focused on providing video entertainment to various devices and subscribing households in South Africa and across sub-Saharan Africa.
Logix’s Solution
-
Multi-Channel Customer Service
-
Technical Support
-
Outbound
-
Upgrades
-
Renewals
Results Achieved
With Logix BPO’s help, MultiChoice experienced an improvement in its customer experience.
96% FCR: Ensured a strong first-touch resolution
90% Service Level: Offered fast and consistent response times
98% QA score maintained
95% CSAT met and maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
