Effective Customer Service for a South African TV Channel’s Diverse Customer Base
Logix BPO provided M-Net Plus with robust customer service across multiple platforms, with a strong emphasis on subscription renewals and upgrades, and a focus on accessibility and personalized support.
The Company
M-Net Plus is a South African pay-TV channel launched by Naspers in 1986, airing local and international entertainment, including movies, sports, and kids’ shows. The company previously offered a “free-to-air” Open Time slot from 5-7 P.M. until April 2007.
Logix’s Solution
As a trusted BPO company, Logix BPO helped M-Net Plus build stronger customer relationships through the following key initiatives:
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Multi-Channel Customer Service
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Technical Support
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Outbound
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Upgrades
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Renewals
Results Achieved
Logix BPO successfully boosted M-Net Plus’ reputation with its strong customer support services offered.
97% FCR: Fast resolution for a diverse viewer base across multiple African countries
92% Service Level: High responsiveness despite regional infrastructure challenges
96% QA: Internal standards and customer care policies were firmly complied with
96% CSAT: Viewers reported high satisfaction with the personalized assistance and accessibility
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
