Elevating Financial Services with Zero Compromise
Logix BPO handled Legal & General’s inbound customer support, contributing to its enhanced customer experience in life insurance services and delivering scalable results through optimized support processes.
The Company
Legal & General is a leading financial services group and major global investor, safeguarding people’s financial futures around the world. The company offers services and products, such as investment management, pensions, lifetime mortgages, and life insurance.
Logix’s Solution
As a trusted BPO company, Logix BPO provided Legal & General with an outsourced team that supported inbound customer service through the following activities:
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Renewals
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Sales
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Switch
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Lead Generation
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Hot Keys
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Appointment Setting
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Help Desk
Results Achieved
With the support Logix BPO provided, Legal & General enhanced the customer experience for their global base.
Provided quick support across voice and email
Resolved issues on the first contact, improving customer satisfaction
Focused strongly on personalized service and retention
Maintained high service quality through regular agent reviews
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
