Transformed Online Shopping Experience for Canada’s Oldest Corporation
Logix BPO handled non-voice customer service for Hudson’s Bay, providing online support through email, chat, and social media. Its outsourced team assisted customers with product inquiries, order tracking, and returns, ensuring a seamless and efficient online shopping experience for all customers.
The Company
The Hudson’s Bay Company (HBC) is Canada’s oldest corporation and owns the Hudson’s Bay department stores (The Bay). The company also manages 3.7 million square meters of real estate through its HBC Properties and Investments unit.
Logix’s Solution
As a trusted BPO company, Logix BPO enhanced Hudson’s Bay Company’s (HBC) online shopping experience by providing customer service support in the following areas:
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Non-Voice Customer Service
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Chat Support
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Email Support
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RPO
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Help Desk
Results Achieved
With Logix BPO, Hudson’s Bay saw an improvement in its shoppers’ engagement and satisfaction.
93% CSAT maintained
97% QA accuracy maintained
94% FCR met and maintained
3 concurrent chats effectively managed per agent
90% service level maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
