Reinventing Financial Customer Care with a British Universal Bank
Logix BPO supported HSBC with multichannel inbound customer support and life insurance services, improving its customers’ satisfaction with the company
The Company
HSBC is a British universal bank and financial services group, serving millions of customers through its global services. While headquartered in London, the company has historical and business links to East Asia and a multinational footprint.
Logix’s Solution
As a skilled BPO company, Logix BPO supported HSBC’s operations by managing its multichannel inbound services across the following key processes:
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Renewals
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Sales
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Switch
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Lead Generation
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Hot Keys
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Appointment Setting
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Help Desk
Results Achieved
With Logix BPO’s outsourced team, HSBC achieved a better customer service approach that people trusted.
95% QA achieved consistently with customer-centered service.
Built rapport that boosted renewals and customer satisfaction.
Reduced handling times and follow-up contacts through a multichannel approach.
Tailored inbound customer service for life insurance.
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
