Heightened Business Activities Through Warm Customer Interactions
Logix BPO provided excellent customer service to GT Bank, with a strong emphasis on debt collections and maintaining client satisfaction across its diverse financial services.
The Company
Guaranty Trust Bank Plc (GTBank) is a multinational financial institution that provides services to individuals, businesses, and private and public institutions across Africa and the United Kingdom.
Logix’s Solution
To help Guaranty Trust Bank Plc (GTBank) deliver an exceptional customer experience, Logix BPO, as a trusted BPO company, provided the following support services:
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Customer Service Help Desk
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Sales
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Collections
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Debt Collections
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Mis-Sold Claims
Results Achieved
GTBank achieved a satisfactory customer experience, leading to more customer activities within its financial services.
Delivered exceptional customer service through a dedicated help desk
Achieved a 90%+ customer satisfaction rate
Increased debt recovery by 10% annually
Retained 85%+ of clients
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
