Improving Customer Loyalty for a Global Food-Delivery App
Logix BPO supported Glovo’s customer experience by resolving escalations, managing loyalty program inquiries, and promoting inbound offers, ensuring efficient service and repeat engagement.
The Company
Glovo is a Spain-based delivery app rapidly expanding across Europe, Central Asia, and Africa. With technology at its core, the company connects customers, businesses, and couriers while ensuring a sustainable impact on communities and ecosystems.
Logix’s Solution
As a trusted BPO company, Logix BPO delivered the following services to support Glovo’s global operations:
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Multi-Channel Customer Service
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CX Support
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Escalation
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Loyalty
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Contact the Customer
Results Achieved
With Logix BPO’s support, Glovo improved its service level and customer relationships.
96% FCR by addressing customer concerns promptly
85% SLA maintained by ensuring timely responses and issue resolution
95% QA consistently met in every customer interaction
94% CSAT achieved and maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
