Bolstering Customer Engagement Through Multi-Channel Support
Logix BPO strengthened GCash’s customer touchpoints and enhanced user satisfaction across its massive digital ecosystem.
The Company
GCash is a Philippine mobile payments service owned by Globe Fintech Innovations, Inc. (Mynt) and operated by its subsidiary, G-Xchange, Inc. As of May 2023, GCash has 81 million active users and 2.5 million merchants across the Philippines.
Logix’s Solution
As a reliable BPO company, Logix BPO helped GCash boost customer engagement by delivering the following key services:
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Customer Service Help Desk
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Sales
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Collections
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Debt Collections
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Mis-Sold Claims
Results Achieved
Logix BPO ensured GCash’s customers were highly satisfied with the company’s financial services, especially with the prompt resolutions to their queries.
Achieved a 90% customer service resolution rate, either through chat or call
Earned a 94% customer satisfaction score
Managed high-volume inquiries across chat, email, and voice channels, ensuring swift, accurate resolution
Supported sales and promotional campaigns by addressing inquiries and encouraging user engagement
Averaged 4–6 minutes in handling time
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
