Enhancing User Satisfaction for an Australian Pay Television Company
Logix BPO provided Foxtel with multi-channel customer service with a focus on subscription upgrades and renewals. This campaign supported Foxtel’s efforts to retain subscribers and enhance user satisfaction in the Australian pay-TV market.
The Company
Foxtel Group or NXE Australia Pty Ltd is an Australian pay television company offering cable, satellite, and IPTV streaming services, and operating as a joint venture between News Corp’s Australian subsidiary (65% stake) and Telstra (35% stake).
Logix’s Solution
As a trusted BPO company, Logix BPO helped the Foxtel Group retain its subscribers by effectively managing the following key services:
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Multi-Channel Customer Service
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Technical Support
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Outbound
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Upgrades
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Renewals
Results Achieved
With this partnership, Logix BPO assisted Foxtel in achieving its objectives.
95% FCR: Concerns were addressed on first touch
88% Service Level: Timely responses were consistently delivered and maintained
97% QA score maintained
94% customer satisfaction maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
