Empathetic Customer Care for a Singaporean Food and Grocery Delivery Platform
Logix BPO supported Foodpanda’s operations by delivering responsive and empathetic customer care, managing escalations efficiently, and encouraging customer loyalty through timely outreach and resolution.
The Company
Foodpanda is a Singaporean online food and grocery delivery platform owned by Berlin-based Delivery Hero, serving as Delivery Hero’s lead brand in Asia.
Logix’s Solution
As a reliable BPO company, Logix BPO provided customer care support for Foodpanda across the following key areas:
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Multi-Channel Customer Service
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CX Support
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Escalation
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Loyalty
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Contact the Customer
Results Achieved
With Logix BPO’s assistance, Foodpanda’s customer experience soared to new heights, further establishing the brand within the market.
95% FCR by effectively handling customer inquiries on the first contact and minimizing follow-ups, which improved customer retention
90% SLA by ensuring swift and reliable responses to customer needs
Achieved 96% QA by delivering top-notch customer service
95% CSAT achieved and maintained through empathetic and timely support
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
