Maintaining Exam Integrity for an Online Proctoring Service
Logix BPO provided non-voice support and proctoring examiners for Examity, managing secure online exams.
The Company
Examity provides a single platform and solution that encompasses a variety of proctoring solutions that can be utilized on a per-exam basis.
Logix’s Solution
To help maintain the integrity and security of its exams, Examity partnered with Logix BPO, a trusted BPO company, which provided the following services:
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Proctoring Examiners
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Recruitment Process Outsourcing
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Telemarketing
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Retention
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Quality Trust Pilot
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Help Desk
Results Achieved
With Logix BPO’s assistance, Examity was able to find enough exam proctors who’d maintain the platform’s standard exam protocols.
92% customer satisfaction score (based on post-exam feedback)
4.6 Trustpilot rating average sustained over 6 months
98% exam adherence rate (proctors following standard protocols per exam)
3–5 minutes average proctor onboarding time per session
90%+ first-contact resolution per chat-based support inquiries
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
