Providing High-Touch Support for Dubai’s Luxury Airline
Logix BPO handled customer service and sales inquiries for Emirates, assisting with flight bookings and upgrades. The team ensured that passengers received attentive, high-touch support aligned with the airline’s luxury brand reputation.
The Company
Emirates, based in Dubai, is the largest airline in the Middle East and operates more than 3,600 flights weekly from Dubai International Airport. Serving over 150 cities across six continents, it is the third-largest airline in the world by scheduled revenue passenger-kilometers and the second-largest by freight tonne-kilometers.
Logix’s Solution
To support Emirates in reaching its campaign goals, Logix BPO, a trusted BPO company, provided the following services:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
Through Logix BPO’s services, Emirates is able to offer its customers a luxury experience in line with its image as a high-class airline.
Achieved 97% FCR, managing premium bookings, modifications, and travel vouchers
Delivered 96% QA while offering support in Arabic, English, and Indian
Maintained 83% SLA, balancing speed with personalized, high-touch support
Reached 85% CSAT
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
