Providing a Comprehensive Customer Service Experience for a UK Energy Provider
Logix BPO provided comprehensive support for eDF’s customer service, aimed at generating leads, boosting sales, facilitating smooth service switches, and efficiently resolving mis-sold claims, which contributed to eDF’s growth in a competitive energy market.
The Company
eDF is one of Britain’s biggest zero-carbon electricity generators, supplying electricity and gas to homes and businesses across the UK. The company is focused on building wind, solar, and nuclear energy supplies to reduce reliance on energy imports, thus preventing future price increases.
Logix’s Solution
As a trusted BPO company, Logix BPO supported eDF’s campaign by delivering effective services across the following key areas:
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Lead Generation
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Sales
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Switch
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Mis-Sold Claims
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Multi-Channel Help Desk
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RPO
Results Achieved
With Logix BPO’s support, eDF strengthened its core operations without compromising its customer relationships.
Enhanced lead generation, leading to increased customer sign-ups
Increased sales through targeted campaigns
Improved service switch processing time
Increased successful mis-sold claims resolution, resulting in better customer trust
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
