Delivering Effective Customer Service for Europe’s Largest Energy Firms
Logix BPO focused on helping E-ON’s customer service through lead generation, sales, service switches, and resolving mis-sold claims.
The Company
E-ON is one of Europe’s largest energy firms that focuses on energy networks, infrastructure solutions, and sales. With a 1.6 million-kilometre distribution grip and 47 million customers, it’s leading the industry’s transition to a green, digital, and decentralized energy future through infrastructure investments.
Logix’s Solution
To help E-ON strengthen its position as a leading energy provider, Logix BPO, a reliable BPO company, supported its customer-related operations through the following services:
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Lead Generation
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Sales
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Switch
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Mis-Sold Claims
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Multi-Channel Help Desk
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RPO
Results Achieved
Logix BPO’s outsourced customer service significantly boosted E-ON’s relationship with its global base.
97% SLA across email, voice, and chat channels
90% FCR for service switch and claim inquiries
15% Lead-to-Sale Conversion Rates
Averaged 4.5 business days to process customer switches successfully
93% on-time resolution rate for mis-sold claims
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
