Ensuring Customer Satisfaction for a British Insurance and Appliance Insurance Provider
Logix BPO managed appointment-setting for Domestic & General, ensuring its customers can easily schedule their appliance protection consultations and avail themselves of its repair services.
The Company
Domestic & General is a British insurance and appliance care provider working with appliance manufacturers and providing protection and repairs for household appliances.
Logix’s Solution
As a trusted BPO company, Logix BPO helped Domestic & General connect with and support their customers more effectively through the following activities:
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Renewals
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Sales
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Switch
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Lead Generation
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Hot Keys
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Appointment Setting
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RPO
Results Achieved
Logix BPO transformed Domestic & General’s operations through its appointment-setting management.
85% Service Sign-Ups: Scheduled consultations resulted in successful service sign-ups
95% successfully completed bookings
Less than 24 hours average resolution time
+50 Net Promoter Score: Increased customer loyalty and satisfaction
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
