Elevating Appointment-Setting Operations for UK’s Leading Insurer

Logix BPO supported Direct Line’s appointment-setting for its insurance products, ensuring customers are guided efficiently throughout the booking process, which enhanced their experience and increased the company’s conversions.

The Company

Direct Line is a leading UK insurer that provides a wide range of insurance, such as home, pet, life, travel, van, over 50s life, landlord, small business, cycling, breakdown, and other SELECT Premier insurance.

Logix’s Solution

As a trusted BPO company, Logix BPO supported Direct Line’s goal of boosting sales by managing its back-office operations across the following functions:

Renewals
Sales
Switch
Lead Generation
Hot Keys
Appointment Setting
RPO

Results Achieved

Logix BPO became Direct Line’s customers’ first contact, which helped seal the deal when it comes to conversions.

High conversion rates from successful appointment setting.

90% of calls resulted in confirmed appointments.

88% first-call resolution rates.

Under 5 minutes of average handling time.

Start Your Success Story with Logix BPO

Logix BPO delivers nothing less than excellent outsourcing solutions.
 Our teams have a proven track record of providing high-quality services across various verticals.