Excellent End-to-End Customer Experience For a British Food Delivery Company
Logix BPO provided end-to-end customer experience support for Deliveroo, handling inquiries, complaints, and escalations across various regions. Its outsourced team contributed to the company’s improved customer loyalty through personalized interactions and issue resolution.
The Company
Deliveroo is a British online food delivery company operating in the UK, France, Belgium, Ireland, Italy, Singapore, Hong Kong, UAE, Kuwait, and Qatar.
Logix’s Solution
As a leading BPO company, Logix BPO delivered end-to-end customer support through the following services:
-
Multi-Channel Customer Service
-
CX Support
-
Escalation
-
Loyalty
-
Contact the Customer
Results Achieved
Deliveroo improved its customer engagement and relationship management with the help of Logix BPO’s support.
96% FCR by resolving most issues during the first point of contact
88% SLA by providing fast and efficient service to customers
97% QA maintained by ensuring every customer interaction is aligned with the company’s standards
92% CSAT achieved and maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
