Pushing Warm Interactions for Closer Customer Relationships

Logix BPO helped Converge customers stay connected through multi-channel support, addressing inquiries, resolving service issues, and assisting with upgrades. The team worked to create a dependable and customer-friendly experience for Internet and cable users.

The Company

Converge ICT Solutions Inc., doing business as Converge, is a telecommunications service provider in the Philippines. It operates fiber optic broadband networks, Internet Protocol television, cable television, and cable Internet in the country.

Logix’s Solution

To help Converge ICT Solutions Inc. connect more closely with its customers, Logix BPO, a reliable BPO company, delivered services that focused on friendly and personalised communication.

Multi-Channel Customer Service
Technical Support
Escalation
Loyalty
Sales
Upgrades
Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean

Results Achieved

Converge improved its customer satisfaction rate, ensuring it retained lots of loyal customers.

Achieved a 95% FCR

87% SLA on escalations, ensuring swift issue resolution

15% upsell rate through premium packages and services

92% CSAT through personalized service and retention offers

Start Your Success Story with Logix BPO

Logix BPO delivers nothing less than excellent outsourcing solutions.
 Our teams have a proven track record of providing high-quality services across various verticals.