Managed Seamless Operations for the Global Soft Drink Company
Logix BPO managed consumer sales and help desk operations for Coca-Cola, supporting the company’s customer inquiries, sales promotions, and ensuring a seamless experience for its vast global consumer base.
The Company
Coca-Cola is a cola soft drink produced by the Coca-Cola Company, sold in over 200 countries and consumed in over 1.8 billion servings daily.
Logix’s Solution
BPO company Logix BPO helped Coca-Cola manage its global consumer base by providing support across the following activities:
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Consumer Sales
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Wholesale Front Office
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Wholesale Back Office
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Collections
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Help Desk
Results Achieved
With Logix BPO’s support, Coca-Cola further established itself as a top brand with its excellent customer service.
Achieved 90% FCR
Averaged 4.5 minutes in handling time
Achieved 22% sales conversion rates
85% service level with calls answered within 30 seconds
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
