Easy Access to Quality Healthcare Through an Efficient Help Desk
Logix BPO improved customer access to affordable healthcare by focusing on customer service, collections, and managing healthcare-related financial transactions through mobile technology.
The Company
CarePay, founded in Kenya in 2015, aims to provide affordable healthcare solutions worldwide by leveraging mobile technology. It partnered with PharmAccess Foundation and Safaricom to create a mobile health wallet that connects members to healthcare payers and providers, reducing costs, increasing transparency, and empowering individuals to take control of their healthcare journey.
Logix’s Solution
BPO company Logix BPO delivered the following services to improve CarePay customers’ access to its healthcare offerings:
-
Customer Service Help Desk
-
Sales
-
Collections
-
Debt Collections
-
Mis-Sold Claims
Results Achieved
CarePay was able to make its healthcare services easily accessible to customers, achieving a well-managed customer relationship along the way, thanks to Logix BPO’s support.
Provided exceptional customer service to members and partners via the help desk
Assisted in the management of sales and customer inquiries related to healthcare services
Retained 75% of users after 6 months
Reduced the users’ healthcare costs by 15%
Achieved 85%+ satisfaction with healthcare providers
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
