Streamlining Customer Journey for a Private Healthcare Company
Logix BPO provided appointment setting and renewal upgrades for Bupa, ensuring customers easily scheduled health consultations and upgraded their policies for enhanced coverage.
The Company
Bupa is a multinational health insurance and healthcare company serving over 38 million customers worldwide.
Logix’s Solution
As a trusted BPO company, Logix BPO provided Bupa with services designed to support and improve the customer journey:
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Renewals
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Sales
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Switch
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Lead Generation
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Hot Keys
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Appointment Settings
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Help Desk
Results Achieved
Bupa saw seamless appointment setting and renewal upgrades through Logix BPO’s support.
Team consistently delivered 280-320 hotkey transfers daily
Leveraged strategic data reuse to maximize the long-term value of existing records
Achieved a 97.1% average in call quality metrics across all engagements
Maintained a customer-first approach while efficiently meeting transfer benchmarks
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
