Enhanced Customer Experience for a British Soft Drinks Producer
Logix BPO enhanced BRITVIC’s consumer sales, managed wholesale front and back office functions, and offered robust collections and help desk services to improve its customer experience and operational efficiency.
The Company
BRITVIC is a British producer of soft drinks based in Hemel Hempstead, England. The company produces soft drinks under its name, as well as several other brands.
Logix’s Solution
As a leading BPO company, Logix BPO delivered comprehensive customer support for BRITVIC, focusing on the following key services:
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Consumer Sales
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Wholesale Front Office
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Wholesale Back Office
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Collections
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Help Desk
Results Achieved
With Logix BPO, BRITVIC saw a significant improvement in how satisfied its customers were with its operations and services.
96% on-time wholesale order fulfillment
20% quarter-over-quarter sales uplift
90% CSAT for help desk interactions
Averaged 4.2 minutes of handling time
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
