Exceptional Support Delivery for a Massive Energy Provider in the UK
Logix BPO delivered exceptional customer support services with a focus on lead generation for home services, sales for energy solutions, assistance with service switches, and resolution of mis-sold claims, ensuring customer satisfaction.
The Company
British Gas is a UK energy and home services provider, offering affordable and hassle-free energy solutions to over 10 million UK homes and half a million businesses through trusted engineers, call centre agents, and innovative products.
Logix’s Solution
As a trusted BPO company, Logix BPO supported British Gas by enhancing its customer service initiatives through the following services:
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Lead Generation
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Sales
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Switch
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Mis-Sold Claims
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Multi-Channel Help Desk
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RPO
Results Achieved
This partnership with Logix BPO significantly enhanced British Gas’ customer experience, increasing satisfaction and retention.
97% SLA compliance across email, voice, and chat
90% FCR rates for service switch and mis-sold claims inquiries
15% lead-to-sale conversion rates on qualified leads
Averaged 4.5 business days to complete customer switches
93% on-time resolution rates for mis-sold claims within SLA
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
