Prompt Service Delivery Through a Reliable CSR Team
Logix BPO provided Britam with comprehensive financial services, with an emphasis on supporting customers.
The Company
Britam is a leading diversified financial services group, offering life assurance, health insurance, general insurance, asset management and property, and retirement planning. It has a presence in seven countries in Africa.
Logix’s Solution
As a trusted BPO company, Logix BPO provided Britam with the following services to support the fast and efficient delivery of its financial offerings:
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Customer Service Help Desk
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Sales
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Collections
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Debt Collections
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Mis-Sold Claims
Results Achieved
With Logix BPO, Britam was able to take care of all its customers’ concerns on time, which increased their satisfaction with the company.
Managed debt collections effectively, ensuring timely repayments and customer satisfaction
Less than 4% abandoned calls
Achieved a 90%–95% first call resolution rate
Earned a 90% on the call quality assurance score
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
