Front and Back Office Support for a Wines and Beers Company
Logix BPO supported Brains Liquid Assets’ wholesale front and back office operations, ensuring smooth distribution of fine wines and craft beers.
The Company
Brains Liquid Assets is a company dedicated to sourcing, importing, and distributing fine wines and craft beers from around the world. It’s committed to providing excellent service to its clients and building recognition and appreciation for the brands it imports.
Logix’s Solution
As a trusted BPO company, Logix BPO supported Brains Liquid Assets in enhancing customer engagement through the following key activities:
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Consumer Sales
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Wholesale Front Office
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Wholesale Back Office
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Collections
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Help Desk
Results Achieved
With Logix BPO, Brains Liquid Assets strengthened their customer relationship, increasing satisfaction and retention.
Achieved 98% order accuracy, minimizing errors and customer dissatisfaction
92% SLA adherence for front and back office operations
Achieved 92% CSAT
Achieved 97% on-time order fulfillment
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
