Transforming Customer Support Through 24/7 Operations
Logix BPO provided Aviva with full-24/7 inbound support, including renewals, appointment setting, and hotkey assistance. This partnership enhanced Aviva’s reach across the UK while driving measurable success.
The Company
Previously Norwich Union, Aviva is the company’s rebranded entity. However, it has remained the UK’s leading diversified insurance provider, from life and home insurance, wealth, and retirement, and has built a clear track record of consistently strong performance.
Logix’s Solution
BPO company Logix BPO enhanced Aviva’s customer support by providing 24/7 assistance, primarily handling the following activities:
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Renewals
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Sales
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Switch
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Lead Generation
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Hot Keys
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Appointment Setting
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Help Desk
Results Achieved
This partnership with Logix BPO further transformed Aviva’s customer relationship and engagement.
A stable 24/7 inbound support across all channels.
Efficient first-call resolutions, resulting in reduced follow-ups.
Improved handling of insurance inquiries and policies.
Consistently high-quality service.
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
