Boosting the KPIs for a Leading Travel Experiences Provider
Logix BPO played a key role in driving performance and excellence for Attraction World by actively managing and optimizing key performance indicators (KPIs) across its digital platforms.
The Company
Attraction World Group is the U.K.’s leading experience provider, offering a vast range of products through an extensive platform for B2B partners. With a vision to connect people to unforgettable experiences and a mission to lead in technology and service, it works with over 20,000 attractions in 30+ countries and strives to exceed expectations while fostering an inclusive, flexible, and digital future.
Logix’s Solution
Attraction World Group needed to optimize its B2B and B2C interactions, so BPO company Logix BPO provided the following services:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
Logix BPO’s support ensured Attraction World is able to actively engage with its customers, allowing it to convert and retain customers.
Achieved 86% conversation rate across B2B and B2C platforms, driving user engagement
Maintained 95% CSAT from post-booking feedback across travel agents and consumers
Ensured 99.9% uptime across digital platforms, guaranteeing reliable access
Increased available experiences by 60% year-over-year, expanding product offerings
Retained 98% of B2B travel agency partners annually through consistent service
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
