Effective Financial Management Through First-Class CSR
Logix BPO delivered exceptional customer service and specialized support in collections, helping clients manage their financial needs effectively.
The Company
The Arab African International Bank (AAIB) is a leading financial group in providing innovative services. It has a strong regional presence, which makes it the gateway for international business into the region.
Logix’s Solution
Arab African International Bank (AAIB) needed to help customers manage their finances effectively, and BPO company Logix BPO supported this goal through the following services:
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Customer Service Help Desk
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Sales
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Collections
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Debt Collections
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Mis-Sold Claims
Results Achieved
Through Logix BPO’s support, AAIB achieved its campaign goals.
Streamlined collections processes, improving response times and customer satisfaction
Provided high-level customer service across all financial services offered
Averaged 5–7 minutes in handling time
Assisted with sales inquiries, ensuring timely and clear communication with customers
Achieved a 90% call quality score
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
