Transformed User Experience with Amazon’s Streaming Service Provider
Logix BPO provided Amazon Prime with multi-channel customer support focused on subscription management, renewals, and upgrades. This campaign prioritized user experience, issue resolution, and encouraged the adoption of premium services.
The Company
Amazon Prime Video is a subscription-based streaming provider owned by Amazon. It offers films, TV series, sports, and content from other providers, along with video rental and purchasing options. Amazon Prime is the second most-subscribed streaming service globally, with 200 million paid memberships, available as a standalone service or a part of an Amazon Prime subscription.
Logix’s Solution
As a trusted BPO company, Logix BPO enhanced Amazon Prime Video’s entertainment experience by providing the platform with the following key services:
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Multi-Channel Customer Service
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Technical Support
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Outbound
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Upgrades
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Renewals
Results Achieved
Logix BPO and Amazon Prime successfully elevated users’ viewing experience by closely managing inquiries or concerns.
98% FCR: Immediate resolution of issues despite the high volume
92% Service Level: Maintained high responsiveness despite peak periods
96.4% QA scores met and maintained
97% CSAT met and maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
