Transforming Customer Support for a Global Online Retail Company
Logix BPO handled Amazon’s online customer service, assisting with everything from order issues to returns, and offering tailored support to ensure smooth experiences for its customers shopping across a vast range of products.
The Company
Amazon is an American online retail company offering the broadest selection of items and carrying hundreds of millions of products with fast, free Prime delivery for its global base of customers.
Logix’s Solution
BPO company Logix BPO supported Amazon’s need for effective and efficient customer service across the following operations:
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Non-Voice Customer Service
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Chat Support
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Email Support
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RPO
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Help Desk
Results Achieved
This partnership with Logix BPO further established Amazon as an excellent online retailer with outstanding customer service.
92% FCR on order and return issues
93% CSAT rating maintained
Averaged 10-minute handling time
96% QA compliance maintained
92% service level met and maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
