Providing Omni-Channel Support for Faster Customer Responses

Logix BPO provided multi-channel customer service and sales for Altice, ensuring customer satisfaction for broadband services.

The Company

Altice USA, headquartered in New York City, is a telecommunications provider serving approximately 4.9 million customers across 21 U.S. states, offering services such as pay television, internet, and telephone. The company operates under the Optimum brand and launched i24NEWS and News 12 Networks, with plans for fiber-to-the-home service offering 10 Gbit/s broadband speeds.

Logix’s Solution

Altice USA needed to connect with customers on their preferred communication channels, so BPO company Logix BPO supported this goal with the following services:

Multi-Channel Customer Service
Technical Support
Escalation
Loyalty
Sales
Upgrades
Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean

Results Achieved

With Logix BPO’s support, Altice was able to respond to its customers on time and accurately.

FCR 95%: Resolved issues on the first contact

SLA 82%: Ensured prompt response times

QA 97.5%: Maintained high quality and accuracy

CSAT 94%: Delivered excellent customer satisfaction

Start Your Success Story with Logix BPO

Logix BPO delivers nothing less than excellent outsourcing solutions.
 Our teams have a proven track record of providing high-quality services across various verticals.