Efficient Engagement for a Well-Managed Customer Service and Sales
Logix BPO managed customer service and sales for Airtel, providing mobile network solutions and broadband services.
The Company
Bharti Airtel Limited, based in New Delhi, is the second-largest mobile network operator in India and globally, providing 5G, 4G, and LTE Advanced services across 18 countries. Known for pioneering a low-cost, high-volume business model, Airtel also offers fixed-line broadband, voice services, and VoLTE technology, with its operations supported by companies like Ericsson, Huawei, and Nokia.
Logix’s Solution
Airtel was concerned with customer service and sales, so Logix BPO offered these services to back it up:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Upgrades
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
Airtel improved its customer experience and achieved its sales goals with Logix BPO’s support.
Achieved 95% FCR
Managed 85% SLA
Increased retention with 92% CSAT
Supported sales with 97% QA
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
