Boosting Targeted Sales for a Leading Asian Insurance Group

Logix BPO spearheaded a strategic campaign targeting AIA’s existing customer base, aimed at identifying opportunities for insurance policy renewals and cross-selling. The initiative involved analyzing current coverage, gauging interest in renewals or complementary products, and seamlessly transferring qualified leads to AIA representatives via hotkey connections.

The Company

AIA provides insurance solutions to both individuals and businesses.

Logix’s Solution

To help AIA meet its campaign goals, Logix BPO, a reliable BPO company, provided tailored services that included:

Renewals
Sales
Switch
Lead Generation
Hot Keys
Appointment Setting
Help Desk

Results Achieved

Logix BPO ensured AIA received highly qualified leads from its existing customer base, allowing it to focus its efforts on customers who were more open to renewal and cross-selling offers.

Team performance ranged between 270 and 310 transfers on a daily basis

Implemented smart data repurposing to strengthen database relevance and ROI

Sustained a 95.8% average in quality assurance evaluations

Prioritized tailored customer interactions while consistently surpassing transfer targets

Start Your Success Story with Logix BPO

Logix BPO delivers nothing less than excellent outsourcing solutions.
 Our teams have a proven track record of providing high-quality services across various verticals.