Smoother Customer Booking Experiences for a Premier Travel Agency
Logix BPO handled multi-channel customer service and sales for Agoda, ensuring customers had seamless booking experiences for accommodation, flights, and activities across global markets.
The Company
Agoda.com, headquartered in Singapore, with operations in Bangkok, is an online travel agency offering reservations for accommodation, flights, transportation, and activities.
Logix’s Solution
As a trusted BPO company, Logix BPO supported Agoda.com's multi-channel customer service and sales through the following activities:
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Multi-channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
With the support Logix BPO provided, Agoda was able to address customer queries on time.
FCR 94%: Resolved customer booking and service inquiries efficiently
SLA 85%: Ensured timely responses across all channels, meeting customer needs globally
QA 98%: Maintained high-quality service standards, handling complex bookings
CSAT 92%: Delivered exceptional satisfaction through personalised assistance across accommodation, flights, and activities
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
