Smoother Customer Journey Through Personalized Support
Logix BPO provided 4II end-to-end support that enhanced the overall client journey, from inbound queries and complaint handling to outbound collections and upselling efforts. The goal was to improve customer satisfaction while ensuring regulatory compliance in sensitive areas such as mis-sold claims.
The Company
4II is a UK-based company in the financial sector, offering financial products and services to customers.
Logix’s Solution
Logix BPO, a trusted BPO company, provided these services to 4II to elevate its customer experience while maintaining compliance with industry standards:
-
Customer Service Help Desk
-
Sales
-
Collections
-
Debt Collections
-
Mis-Sold Claims
Results Achieved
4II achieved its campaign goals, as Logix BPO delivered and exceeded the agreed KPIs.
Delivered consistently high customer satisfaction through personalized support and quick resolution times
Surpassed sales expectations by driving meaningful conversations and offering tailored financial solutions
Significantly improved debt recovery rates by enhancing collection strategies and communication techniques
Maintained strong first-contact resolution by empowering agents with the right tools and training
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
