October 2025 Industry Trends
The outsourcing sector accelerates toward intelligent, responsible, and hybrid global delivery. Executive Summary In October, the global outsourcing industry saw providers and clients alike…
Outsourced Customer Service: What You Should Know About It
Businesses continue to invest in improving the customer experience, and one way they can do so is through outsourced customer service. Let’s take a deep…
The Complete Guide to Outsourcing Data Management Services
Estimates suggest that over 181 zettabytes of data will be created in 2025, that’s: 1,000,000,000,000,000,000,000 bytes Approximately 50,000,000,000,000 bytes by a 100-person organization daily Let’s…
September 2025 Industry Trends
Scale and cost arbitrage are no longer the industry’s sole focus, but smarter delivery and more resilient services. Executive Summary September 2025 marks the…
August 2025 Industry Trends
Adaptation and resilience in the IT-BPM/BPO industry in the face of legislative, technological, and competitive disruption. Executive Summary August 2025 is a critical moment…
July 2025 Industry Trends
AI is reshaping the future of outsourcing, where technology, strategy, and human capital become critical to survival. Executive Summary July 2025 highlighted the BPO…
What Is Compliance Outsourcing, and Is It Right for Your Business?
Compliance outsourcing is becoming a go-to strategy for many businesses trying to keep up with the growing list of regulations, such as global data privacy…
Logix BPO Renews Compliance with the ISO/IEC 27001:2022 ISMS Standards
CEBU, PHILIPPINES – On September 1, 2025, Logix BPO officially renewed its certification for the ISO/IEC 27001:2022 Information Security Management System (ISMS) Standards. Attaining it…
Excellent Telecommunications Call Center Starts with the Right Partner
The right products and services can get businesses in the spotlight, but cutting costs and improving efficiency ensure they remain successful and afloat. A blend…
Outsourcing Trends Report – June 2024
Like many aspects of any business, the world of business process outsourcing (BPO) is constantly evolving. So whether you’re a seasoned outsourcing pro or just…
Outsourcing Trends – July 2024
In July, we witnessed a significant trend of BPO companies leveraging AI to enhance processes and service quality. This raises the ongoing concern of whether…
Is Healthcare BPO Right for You? Key Factors to Consider
In a study conducted at over 500 hospitals, 90% of executives are exploring healthcare BPO. Given the industry’s demands, leveraging third-party providers for support is…
