MANILA, PHILIPPINES – ZigZag Philippines, one of the country’s leading global talent solutions providers, has launched its first dedicated Security Operations Center (SOC) specifically designed for the BPO sector.
This follows six months of intensive upskilling within the company in partnership with Sterling Information Technologies, a leading Canadian cybersecurity advisory firm. Sterling has constantly delivered enterprise-wide cyber strategies, threat intelligence, and operational frameworks through its seasoned team of vCISOs and data scientists.
ZigZag Philippines’s SOC offers 24/7 threat monitoring, detection, and response tailored to outsourcing firms, transforming cybersecurity in the industry. This is the first of its kind, dedicated to BPO operations, and raises the bar for secure outsourcing in the country.
Why This Matters to the Industry
ZigZag Philippines’ SOC debuts three primary high-impact services designed to transform the industry’s cybersecurity.
- 24/7 Threat Monitoring and Detection by Cyber Defense+ certified cybersecurity analysts
- Built-in Xcitium Endpoint Detection and Response (EDR) with patented ZeroDwell Containment technology
- Specialized defense against State-Sponsored Cyber Threats focused on risks across the APAC region
The ASEAN Cyber Threat Report 2025 presents a 217% increase in attacks in the country’s BPO sector, highlighting that outdated firewall setups are no longer viable and are compromising client trust.
The outsourcing sector handles some of the world’s most sensitive data, yet most providers still rely on outdated security models. Our SOC isn’t just a service, it’s a security backbone for the industry, built on battle-tested technology and next-gen talent trained by Sterling.
—Chris Adebahr, ZigZag Global’s CEO
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
