JERUSALEM, ISRAEL – Squaretalk, an AI-powered contact center with sales automation capabilities, has announced its strategic partnership with Call Center Solutions Africa (CCSA), a CX and sales outsourcing provider, on March 4, 2026.
Isaac Levy, Head of Business Development at Squaretalk, explains that Africa is becoming increasingly important to clients looking to expand their operations into the region.
“By combining our advanced contact center technology with CCSA’s strong regional expertise, we’re supporting businesses to expand faster, operate smarter, and build meaningful connections with their customers.”
Why This Matters
Duncan Njue, Director of CCSA, says this partnership with Squaretalk will make “outsourcing to Africa simpler and more dependable.”
Most clients look for them because of their highly trained CX teams, who are fluent in English and French, which ensures smooth communication with their customers. The tools that Squaretalk offers, including AI voice agents, omnichannel capabilities, and real-time analytics, will enhance their teams’ capabilities, enabling them to “deliver better performance, greater scalability, and measurable results” across their clients’ inbound and outbound efforts.
And this isn’t limited to foreign clients. Local African firms can also enjoy the same services and corresponding benefits, enabling them to scale their businesses globally.
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