BENGALURU, INDIA — The global digital services and consulting leader recently announced its strategic collaboration with Telenor Shared Services (TSS), a global provider of business systems and support.
This decision aims to help TSS standardize and modernize its HR operations, enhancing employee productivity through Oracle Fusion Cloud Human Capital Management (HCM). It’s a partnership that highlights Infosys’s expertise in HCM implementations and its commitment to providing digital transformation solutions that improve HR experience for the telecom industry.
Through this collaboration, Infosys will implement Oracle Cloud to:
- Streamline HR operations by consolidating business functions.
- Enhance data quality and reporting by utilizing dashboards and advanced analytics.
- Enhance employee experience by making HR processes more transparent, responsive, and user-friendly.
Modernizing our HR operations is crucial to improve efficiencies and employee experience. By collaborating with Infosys to implement Oracle Cloud HCM, we are confident we will get a solution that meets our future needs. This change will further streamline our processes, provide a unified view of critical data, and ultimately enhance the experience of our employees.
— Morten Dean Dunham, Telenor Shared Services CEO
What This Means for the Industry
By integrating HR operations into a single platform, TSS is aligning with the trend toward unified platforms and single-source systems.
The cloud HCM implementations enhance process agility, enabling companies to improve efficiency and responsiveness. This reflects how enterprises are now seeing HR tech as an integral and strategic business enabler.
This impacts the workforce through:
- Streamlined HR roles and automated or simplified tasks and processes
- Necessary reskilling, with employees needing to adapt to new systems
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
